How should I care for and clean my jewelry?
Most of the jewelry pieces created by Past the Birch Tree have metal elements. With time and exposure to moisture, these metal elements will tarnish.
It is recommended that you do not expose any of the pieces to excessive moisture such as showering or swimming while wearing.
We also highly recommend that when you clean the pieces you use a jewelry polishing cloth. This will allow you to clean the metal elements without damaging the gemstones.
How should I care for my gemstones?
Each gemstone is unique and requires different types of care.
One of the things to be aware of are levels of sunlight your gemstones are exposed to. Many gemstones, especially crystals, will fade in direct sunlight.
Another factor to consider is exposure to water, including high humidity and moisture. Some gemstones and minerals will dissolve if exposed to water.
When it comes to storing your gemstones it is not recommended to place them together as they can damage each other, such as scratching or chipping.
Finally, if you desire to take any extra step for cleansing your gemstones the smoke of White Sage and or Palo Santo is commonly used.
Please keep these tips in mind as you are choosing the placement and storage of gemstones around your home.
Have my gemstones been cleansed?
All of the raw and polished gemstones have been cleaned with soap and warm water. We do not do any type of energy purification with the gemstones. We do not want to put any of our energy into the gems and want to allow you to complete any purification process for yourself and your gemstones.
What events will you be at?
We participate in a number of local events. We would love to meet you in person, please look at the event tab on the home page or click the link www.pastthebirchtree.com/new-events/ to find an event near you!
What is Palo Santo and how do I use it?
Palo Santo is sacred wood that comes from a Bursera Graveolens/Palo Santo tree that grows on the coast of South America. Palo Santo translates to “Holy Wood” and it is related to Frankincense, Myrrh and Copal. It is part of the citrus family of trees and its aroma has been described as a mixture of mint, pine and lemon.
It is believed that burning Palo Santo can be used to cleanse and purify a space. It was traditionally burnt for it’s purifying and cleansing energy. Palo Santo is also believed to inspire creativity as well as bringing forth love, good fortune and blessings.
In order to ignite, use a candle to light the Palo Santo stick. Hold the stick at a 45 degree angle and allow to burn for 30 seconds to 1 minute then blow out the flame. Move about the space that your would like to cleanse and allow the smoke from the Palo Santo to fill the space. It is recommended to work through your space from back to front and bottom to top focusing on entry ways such as windows and doors. When you have finished be sure to place the Palo Santo stick in a fire proof container. The Palo Santo stick will eventually go out and can be relit for future use. Please use caution when using this product and do not leave unattended or in an environment where is could cause a fire or injury.
What is Sage and how do I use it?
White Sage has been used for thousands of years to get rid of negative energy and bad spirits. It is considered a sacred plant that can be used to purify people, places and objects.
Use a candle to ignite the Sage stick then blow out the flame. Hold the Sage over a fire safe container, such as an abalone shell, brass or ceramic dish to catch any falling ashes. Move about the space that your would like to cleanse and allow the smoke from the Sage to fill the space. A feather may be used to waft the smoke from the stick. It is recommended to work through your space from back to front and bottom to top focusing on entry ways such as windows and doors. When you have finished be sure to place the Sage in a fire proof container. The stick will eventually go out and can be relit for future use. Please use caution when using this product and do not leave unattended or in an environment where is could cause a fire or injury.
When will I receive my order?
Your purchase will be processed and shipped within 1 to 3 business days after payment has been received.
Processing time will be on a case by case bases for any custom orders.
Once your order has shipped you will be supplied a tracking number via email, that way you can keep an eye on your package’s progress.
We will do our very best to have your purchase arrive to you quickly, but Past the Birch Tree is not responsible for any postage or customs delays.
You, as the buyer, are responsible for any customs and import taxes that may apply.
What if I want to return my purchase?
We will gladly accept returns within 14 days of delivery.
In order to return an item, please contact us within 7 days of the delivery of your item to inform us of your intent to return the item.
You are responsible for the return shipping costs and the item must be returned in its original condition or you will be responsible for any loss of value.
Due to the nature of the items, Past the Birch Tree will not accept returns and all sales are final on custom orders, sale items or purchases made at an event.
We want you to be satisfied with your purchase; please contact us via email if you have any issues or concerns with your purchase and we will do our very best to resolve any problems.
Can I recycle the packaging that my purchase came in?
We love Mother Nature and want to do everything in our power to keep her healthy. With that in mind, please recycle any paper and cardboard packing that comes with your order. The packing peanuts included for the safety of your item during shipping are also biodegradable.
Still have another question that we haven’t covered? Feel free to contact us with any additional questions. The best way to reach us is through email at firstname.lastname@example.org